1. Introduction
This Refund & Cancellation Policy applies to all services offered by Visafir Pvt. Ltd., based in Delhi, India, through www.visafir.com.
By using our services, you agree to the terms outlined below.
2. How to Cancel
To request a cancellation, customers may contact Visafir Support via:
📱 Official WhatsApp
📧 Email
All cancellation requests are processed offline and subject to verification.
Any eligible refund will be credited to the original mode of payment after applicable deductions.
3. Cancellations & Refunds
Once Visafir begins work on your application (consultation, documentation, review), service charges become partially non-refundable based on the work completed.
As your application progresses, the refundable amount decreases proportionately depending on the stage of processing.
No cancellation or refund will be applicable once:
- The application is submitted to
- Embassy / Consulate
- VFS / Visa Centre
- Online visa portal
4. VFS / Embassy / Third-Party Policies
For visa processes involving third-party agencies such as VFS Global or similar:
- Appointment fees, rescheduling charges, or penalties are governed by the respective agency or embassy policies
In case of no-show:
- The applicant must pay applicable rescheduling charges
- Visafir will assist in booking a new appointment
These charges vary depending on:
- Country
- City
- Visa category
5. Visa Rejection Policy
Visafir provides assistance only and does not guarantee visa approval
In case of rejection:
- ❌ Service fees are non-refundable
- ❌ Embassy fees are non-refundable, unless refunded by the respective authority (rare)
Exception:
If a proven operational error occurs from Visafir’s side, refund requests may be reviewed case-by-case
6. Refund Eligibility
Refunds (if applicable) may be considered only if:
- Service has not started
- Cancellation is requested early in the process
- No submission has been made to embassy or visa authority
7. Refund Timeline
Approved refunds will be processed within 10–12 working days
Amount will be credited to the original payment method
8. Non-Refundable Charges
The following are strictly non-refundable:
- Service fees after processing begins
- Embassy / consulate fees
- VFS / third-party service charges
- Payment gateway charges (if applicable)
9. Force Majeure
Visafir shall not be liable for delays, cancellations, or losses caused due to events beyond control, including:
- Government policy changes
- Embassy delays
- Natural disasters
- Technical issues
10. Policy Updates
Visafir reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice, in accordance with operational or regulatory changes.
11. Contact Information
For cancellations or refund-related queries:
Visafir Pvt. Ltd.
Delhi, India
🌐 www.visafir.com